Once your order is received and payment confirmed, your order will be shipped via the method chosen during checkout. Most in stock orders ship within 1-2 business days however, processing time may increase during heavy traffic times such as holidays. Daily pickup time for USPS is 10am (PST) and FedEx is 3pm (PST). Orders received after these times will be dispatched the following day.
Pre-Order reservations will ship based on the estimation given at the time of purchase. Pre-Order reservation ship times are estimations and are subject to unforeseen delays. You are welcome to cancel your Pre-Order reservation and receive a full refund at any time prior to shipping. To cancel your Pre-Order Reservation, contact our customer service department at email@example.com
Order processing time may increase if there is a suspicion of fraudulent payment. Orders received from anonymous IP's must have matching billing and shipping addresses. Orders received from anonymous IP's to be shipped to freight forwarding companies will be cancelled immediately. If payment was received under suspicious circumstances additional information will be requested to verify the cardholder's identity. If we are unable to verify the cardholder's identity, the order will be cancelled. Payments received via PayPal and Amazon Pay are pre-authorized.
Evolve Skateboards USA ships all orders FOB origin, higher value orders will be sent with signature confirmation. If you are unavailable to sign during the delivery attempts, your driver will leave further instructions on retrieving your package. Evolve Skateboards USA reserves the right to hold or alter delivery after the order has shipped for reasons related to customer service or suspicion of fraud. Please note, all orders going to Brooklyn, NY and surrounding areas will be sent with signature confirmation.
We are unable to guarantee the services of hired delivery services, and you agree to not hold Evolve Skateboards USA liable for any shipping issues including but not limited to lost or damaged packages.
If you suspect your item is damaged or missing contents, do not sign or accept your package upon delivery, report the damage to the driver, and contact us immediately.
If you are experiencing an issue with the delivery of a package (lost or missing), the most efficient method to resolve the issue is to contact the courier service used and reference your tracking number so they can investigate the error.
FedEX- If FedEX has damaged or incorrectly delivered your order, you can initiate the claim here: https://www.fedex.com/en-us/customer-support/claims.html by entering your tracking number found on your shipping confirmation email. If you are unable to locate the tracking number, we will be happy to provide it to you.
Please note, in order to be considered lost with FedEX, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.
- USPS- It is not uncommon for a tracking info to display "delivered" up to as much as 48 hours prior to actually being delivered. USPS requires 7 business days from the expected arrival date to initiate a claim. If USPS has incorrectly delivered your order, you can initiate a claim here: https://www.usps.com/help/missing-mail.htm and reference your tracking number found in your shipping confirmation email. If you are unable to locate your tracking number, we will be happy to provide it to you. In the meantime, contacting your local post office directly may help resolve the issue faster. If USPS has damaged your package, you can initiate a claim here: https://www.usps.com/help/claims.htm Please note, USPS insures all First Class and Priority Shipments up to $100
UPS- If UPS has damaged or incorrectly delivered your order, you can initiate the claim here: https://wwwapps.ups.com/webClaims/create?loc=en_US&report_type=1&WT.svl=PNRO_L1 by entering your tracking number found on your shipping confirmation email. If you are unable to locate the tracking number, we will be happy to provide it to you.
Please note, in order to be considered lost with UPS, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.
Please contact us so we can monitor and provide additional details and information as needed, however, please know that we are unable to obtain nor have access to additional updates other than what is given by the courier's website.